Everything you need to know about your Arca plan, billing and refunds. The full details are in our Terms of Service (sections 3–8).
Your free trial
- Every new family gets 14 days of Arca free, with full access. No card needed.
- Choose the monthly ($4.99) or yearly ($39.99) plan whenever you're ready. Your plan and first payment start the day you choose it.
- We'll email you a reminder a few days before your trial ends. If no plan is chosen, Arca becomes view-only and your family's information is kept safe for 30 days.
Managing your plan
- In the app: ☰ → Settings → Subscription → Manage subscription to switch plans, update your card, view receipts, or stop renewal. Or email arca@arcaneas.com.
- If you stop renewal, Arca stays fully available until the end of the period you've paid for.
Refunds
- Monthly plan: each month is billed on its own; partial months aren't refunded.
- Yearly plan: 14-day guarantee. Ask within 14 days of any yearly payment for a full refund of that payment.
- Something look wrong? If a charge ever seems off, email us and we'll make it right promptly.
- Refunds go back to your original card and usually appear within 5–10 business days.
If a payment doesn't go through
We'll let you know so you can update your card. Meanwhile Arca stays available in view-only mode, and everything returns to full use as soon as payment is updated. Your family's information is kept safe for 30 days, and we always email you before anything is removed.
We're here to help
arca@arcaneas.com · Arcaneas LLC, San Jose, California